Tuesday, January 31, 2012

Hanging Up Her Geek Hat

The rest of the numbers are dv7-6b63us
Linda has been tested with all sorts of technical problems lately.  If it's one thing she hates, it's having to deal with computers, phones, cable TV, Xboxes, DVD players and the like.  She feels so helpless when a problem happens and she can't fix it.  All her life she has relied on someone else in the house to do it.  If she could not figure out how to watch a DVD, Taylor was there to show her.  If she was confused on a setting on her camera, Tier could pick it up and figure it out in seconds even if she'd never seen the camera.  Jerry was always the computer guru.  Now, she's stuck with having to either a) call for help! b) try to figure it out for herself or c) ignore it until it's so annoying she starts getting grumpy.  This morning "C" happened.  For some reason, her cursor on the new laptop keeps freezing up.  A lot, like more then two times in a session.  She had mentioned it to someone and they said it could be her anti-virus software.  A little blue square comes up on the screen with a red line across it xing out the cursor. She can still type, but not move the pointer around.  She has to press the restart button to totally shut down the computer and then restart it.  Could it be a key she keeps hitting by accident and not knowing it?  The symbol looks like she is in charge of turning off the cursor, but she can't image what key she could be hitting.  Does anyone have a solution (pretty please?)  She tried googling it and the answers where way to confusing to even attempt.